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Frequently Asked Questions

We have compiled a list of the most frequent questions we have received from our clients. If you have a question that is not listed below, please don't hesitate to reach out to us.

IS YOUR COMPANY LICENSED AND INSURED?

Absolutely. You can rest assured in knowing Insta-Haulers is fully licensed and insured

IF ANY DAMAGE OCCURS TO MY RESIDENCE, HOW IS IT REPAIRED?

Well will gladly pay for any damages caused by our movers during the moving process.

We will have one of our insurance agents handle the process of reimbursement or settlement.

DO YOU MOVE BOXES THAT ARE NOT TAPED OR SEALED?

If you the client have packed your own boxes, we would ask that all boxes be sealed properly for the safety of your items. We are happy to assist you with with providing appropriate sized moving container crates for a small fee. 

DO YOU ASSEMBLE / DISASSEMBLE FURNITURE?

Our team is more than happy to dissemble and reassemble any standard types of furniture. (Bedframes, Dining Tables, etc.) Any custom furniture pieces should be dissembled by the client prior to the scheduled moving day.

IS MY FURNITURE PROTECTED DURING THE MOVING PROCESS?

Absoultely. Our team of movers will shrink wrap and blanket all large furnitre pieces in your home prior to loading them onto the truck.

IF ANY DAMAGE OCCURS TO MY PERSONAL ITEMS DURING THE MOVE, HOW AM I COMPENSATED?

Insta-Haulers is legally required to pay $.60 per pound for any "damaged" item. Our first course of action is to attempt to have the item fixed. The second option is to replace the damaged item with another one of equivalent value.   A damage claim needs to be reported to an Insta-Hauler representative within 10 business days after the move occurs.  Please note that if no claim is submitted within the forementioned 10 day window, Insta-Haulers is not liable or responsible for the repair or replacement of any items.

WHAT IF THE WEATHER IS BAD ON MY SCHEDULED MOVING DAY?

Our team will honor your scheduled moving day, as long as the weather conditions are not is not hazardous to the safety of the movers. We will cover and shrink wrap your belongings to ensure they stay as dry as possible during the moving process.

AM I CHARGED IF ALL OF MY ITEMS DON'T FIT AND A SECOND TRIP HAS TO BE MADE?  

The onsite supervisor will do his best to assess the amount of space necessary to complete the move in one trip. In the event a second trip is needed, there will be no additional charges to you, the client. 

HOW ARE YOUR HOURLY RATES BILLED?

Our rates are billed based on the necessary hours it takes to complete the clients move. The time begins once our team arrives onsite at the scheduled appointment time, and end once the last piece has been placed in the designated area. A complete breakdown of the hours needed for your move will be provided by the onsite supervisor.

DO YOU ACCEPT CREDIT CARD PAYMENTS?

Yes we do. We accept all major credit cards, as well as Apple Pay, Google Pay, Samsung Pay, and PayPal

IS THERE ANYTHING YOU DON'T MOVE?

          As a matter of fact there is. 

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  • Pets of any kind Large or Small

  • Luxury Personal Valuables such as Jewelry, Art, Collectibles, etc.

  • Large Safes over 600lbs

  • Motor Vehicles of any kind

  • Appliance that are or have not been disconnected from natural gas

  • Large Fitness Equipment or Weights exceeding 600lbs

  • Pianos of any kind

  • Plants of any kind

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